Call 1–800–SPALDING (USA phone number) and ask for a return authorization. Send the basketball and the sales slip to Spalding Consumer Relations / One Fruit of the Loom Drive / Bowling Green, KY 42103. Include your name, address, telephone number, and description of defect.

This will release air and break the one-year warranty on Neverflat basketballs.

If you’re having trouble, wet the needle end with a little saliva or glycerin. If you’re using a bicycle pump, find the plastic tab on the end of the tube and pinch it closed.

Never continue without removing the needle. The next step can send the needle flying out, which could injure someone. If using a bicycle pump, pull the plastic tab to reinflate it before you remove the needle.

For another test, stand on the court and hold the basketball above your head. Drop the ball. It should bounce back to your hip, or to your elbow (once you’ve lowered your arm). Too high a bounce is just as bad as too low.