How To Recover And Secure A Hacked Roblox Account

If you play Roblox on other devices, such as your mobile phone or tablet, you will also want to run a virus scan on those devices too.

If you’re not able to log in with your password, be sure to double-check to make sure you are entering it correctly. Make sure the caps-lock key isn’t on.

Alternatively, if you have a phone number associated with your account, you can click Use Phone number to reset password at the bottom of the screen and enter your mobile number. You will receive a text you can use to reset your password. [2] X Research source If you did not provide a valid email or phone number when you created your account, Roblox cannot send you a request to change your password and you will need to contact customer support.

If you’re using a phone number to reset your account, enter the 6-digit code from the text message into the “Verify Phone” window and click Verify. It may take several minutes for the email to arrive. Check your Spam or Junk folder if you still haven’t received the email after about 10 minutes. The password reset request is only good for about 1 hour. So make sure you check your email as soon as you submit the request.

It’s recommended you use a password manager to create strong passwords for all your accounts and manage them.

Entering your first name and password is optional, but recommended. Especially if you don’t have a verified email address. If you don’t have a verified email address, the Roblox team will need as much information as you can provide to verify your identity.

If you suspect you may have lost inventory items or Robux, your account may be eligible for a one-time account recovery, in-which Roblox will restore the items you lost or compensate you at their approximate value. This is a one-time courtesy.

To verify your email address, open the email that Roblox sends you and click Verify Email in the email message. To verify your phone number, open the text message Roblox sends you. Enter the 6-digit verification code on your web browser and click Verify.

Alternatively, you can click the toggle switch next to “Email” instead. This will send you a verification code to your email every time you log into your Roblox account. This is not as secure as using an authenticator app, but it is still better than not having any 2-factor authentication. Activating this option will disable 2-factor authentication with an authenticator app. It is recommended you use an authenticator app because the hackers may have access to your email address.

If it doesn’t accept the 6-digit verification code, check to make sure the code hasn’t changed. It changes once every minute.