You can contact your host during or after your stay if something is missing, not working, or otherwise not the way you expected. [3] X Research source Allow your host some time to respond. If you don’t hear back, you can try their listed email address or phone number. [4] X Research source

Contact Airbnb at https://www. airbnb. com/contact within twenty-four hours of your check-in to make a record of the issue and initiate a hold on your payment. The Airbnb phone number is available 24/7. The average wait time on the line is twelve minutes. [5] X Research source

You must have used reasonable efforts to resolve the situation with the host before filing a claim. In other words, you must have contacted your host and attempted to resolve the issue with them directly before resorting to initiating a claim. You won’t be eligible for a refund if you’re directly or indirectly responsible for the travel issue. Your own action, negligence or omission must not have caused the travel issue.

Contact your host first to agree upon a refund amount. [7] X Research source If you’ve been unable to reach a resolution with your host, use Airbnb’s 30-day satisfaction guarantee instead. Navigate to the Profile tab and contact Airbnb. You have up to 60 days after checkout to submit a Resolution Center request. [8] X Research source

Make sure to answer any requests Airbnb may have for additional information.

If you lost your password, click the link under the Password field that says “Can’t log in?” Enter the email address you used to sign up for Airbnb. Check your email and click the link to reset your password.

Your stay must be completed and you’ll need to be checked out of the location before writing your review. You have fourteen days from the time of checkout to submit a review about your stay. [10] X Research source

Have the text-editing program check your spelling. View your character count occasionally as you go. It’s also a good idea to write your review in a text-editing program first because you don’t want to lose the text you’ve written if there’s a problem with the website or your internet connection as you try to submit your review.

For example, the content you submit can’t be profane, threatening, or illegal. Your review must represent the personal experience of you or your travel companions during that stay.