If you don’t know your Apple ID, click ‘Forgot Apple ID? and then enter your first name, last name, and email address.
Select “Reset from another device” if you have access to a device that is logged in with your Apple ID such as a Mac computer or another iOS device. This is the fastest and preferred method. Select “Use trusted phone number” to use the phone number associated with your Apple ID. This method can take up to several days depending on the account information you are able to provide.
This is the fastest and preferred method.
This method can take up to several days depending on the account information you are able to provide.
If you previously selected Reset from another device, on one of the devices listed that is associated with your Apple ID, select Allow. If you previously selected Use a trusted phone number, click Start Account Recovery then click Continue and enter the verification code that is sent to the trusted number.
Birth Date Credit Card information Email Address (for Apple ID’s that don’t have “@icloud. com” addresses) Security Questions
If you Reset using another device or you answered security questions, you will be asked to create a new password for your Apple ID. If you chose to Use a trusted phone number, open the account recovery link that is sent via text message once your account is ready to be recovered, then enter your Apple ID. If you chose to retrieve your password via email, click on the password reset link contained in the email message from Apple.
Your password must: be at least 8 characters long include at least 1 number include at least 1 uppercase letter include at least 1 lowercase letter not contain any spaces not contain three consecutive characters (e. g. ttt) not be identical to your Apple ID not be a previous password you’ve used in the last year
Hold the button until you see “slide to power off” in the upper part of the screen.
iTunes may launch automatically when you connect your device.
On 3D Touch devices, like iPhone 7, press and hold the Volume Down button rather than the Home button. [1] X Research source Simultaneously hold the Sleep/Wake button and the Home or Volume Down button until you see an “iTunes has detected an i[Device] in recovery mode. ” alert on your computer screen and an iTunes logo with a USB/Lightning icon on your device screen.
This will wipe all data and settings from your device, resetting it to factory defaults so that you can enter a new device passcode. When prompted during the set-up process, select to set-up as a new device. Restoring from a previous backup will restore the passcode you forgot.
