How To Speak Professionally On The Phone With Pictures

Caller: “Can I speak to Bill?” Respondent: “Can I ask who is speaking?" Caller: “Tom. ” Respondent: “Where are you calling from?” Caller: “England. ” Respondent: “The company name, please?” Caller: “It’s a personal call. ” Respondent: “Is Bill expecting your call?” Caller: “No. ” Respondent: “OK, let me try his line for you. "

This point of smiling hit home with the senior management of a call center, and he placed little mirrors at each of the agents’ stations that said: “What you see is what they hear!”