Inbound calls might involve taking orders from customers, answering questions or providing tech support. Outbound calls will entail selling a product or service or setting up appointments. You could also take surveys. Telemarketing is advertising a product or service by describing key features or telling potential customers about special discounts. A web-enabled service assists clients when they press a “talk” or “call” button on a website and the call comes through the computer. Customers may want more information before placing an order or need “help desk” types of services. [1] X Research source
The business plan needs to be thorough and detailed, as it will also help you determine what you need financially. Preparing a business plan shows you are serious about the endeavor, and it can help you secure capital with agencies such as the Small Business Administration or with private investors.
Unless your client provides it, purchase software that will enable you to easily manage incoming and outgoing calls, track data and keep a call log. Check out Virtual Call Center by Five9, inContact Call Center by inContact and Aspect Zipwire by Aspect. [3] X Research source You may also want invest in a separate telephone line that is dedicated solely to the call center business. Multiple lines may be required with expansion.
