You must be the owner of the account (the person whose name is on the billing statement) or a designated account manager to do a phone swap. [1] X Research source If you’re not the account owner, the owner can designate you an account manager on the Account Manager page in My Verizon. [2] X Research source While it’s not necessary for both phone owners to sign in to My Verizon, both should be in the same room during the swap process. This is because both phones need to be powered down at the same time for the swap to work.
You must be the owner of the account (the person whose name is on the billing statement) or a designated account manager to do a phone swap. [1] X Research source If you’re not the account owner, the owner can designate you an account manager on the Account Manager page in My Verizon. [2] X Research source While it’s not necessary for both phone owners to sign in to My Verizon, both should be in the same room during the swap process. This is because both phones need to be powered down at the same time for the swap to work.
You must be the owner of the account (the person whose name is on the billing statement) or a designated account manager to do a phone swap. [1] X Research source If you’re not the account owner, the owner can designate you an account manager on the Account Manager page in My Verizon. [2] X Research source While it’s not necessary for both phone owners to sign in to My Verizon, both should be in the same room during the swap process. This is because both phones need to be powered down at the same time for the swap to work.
If your old phone was an iPhone and you are switching to an Android, you should also turn off iMessage before you continue. If you don’t, you may have trouble receiving texts from iPhone users. To do this, open your iPhone’s Settings, tap Messages, and slide the “iMessage” switch to the Off position.
If your old phone was an iPhone and you are switching to an Android, you should also turn off iMessage before you continue. If you don’t, you may have trouble receiving texts from iPhone users. To do this, open your iPhone’s Settings, tap Messages, and slide the “iMessage” switch to the Off position.
Swapping phones cannot be undone, so make sure you’re sure you want to do this before you continue.
Turn on your new phone. A setup assistant will appear on the screen. Follow the on-screen instructions to activate your phone. Dial #832 to confirm voice activation, and then open the phone’s web browser to https://www. verizon. com to test the data connection. If either of these tests fails, call Verizon at 1-800-922-0204 for assistance. When the phone is activated, the owner of your old phone can power it on and follow the same activation steps.
Turn on your new phone. A setup assistant will appear on the screen. Follow the on-screen instructions to activate your phone. Dial #832 to confirm voice activation, and then open the phone’s web browser to https://www. verizon. com to test the data connection. If either of these tests fails, call Verizon at 1-800-922-0204 for assistance. When the phone is activated, the owner of your old phone can power it on and follow the same activation steps.
If you get your phone from somewhere other than Verizon, visit https://www. verizon. com/bring-your-own-device to make sure it’s compatible. If you are swapping with a friend or someone else who has their own Verizon account, make sure they deactivate the phone in their account settings so you don’t run into any issues.
If your old phone was an iPhone and you are switching to an Android, you’ll also need to turn off iMessage. If you don’t, you might not receive texts from iPhone users. Open your iPhone’s Settings, tap Messages, and slide the “iMessage” switch to the Off position.
If your old SIM doesn’t fit into the new phone (or you’re switching from a 4G to 5G phone), visit Verizon’s Request SIM Card page to order the correct card for your new phone.
