Some resellers (convenience stores, supermarkets, etc. ) may provide you with an additional receipt that does not show the required numbers. This is not the receipt that you need.
Most issuers do not offer online tracking. If it is unclear if you can do so, or how you can do so, contact the seller to see if it is possible.
The representative will only be able to tell you if the money order has been cashed or if it is outstanding, and will not be able to tell you it’s location. [4] X Research source
For USPS money orders, visit a USPS location and ask for a PS Form 6401 Money Order Inquiry. You will need a valid photo ID and a fee of $6. 10 to issue the request. From there, USPS will trace your money order and it will appear on the lost money order list on the USPS website if it is indeed lost or stolen. [5] X Research source For Western Union or MoneyGram orders, take the receipt to the agent that you bought the money order from. After you fill out the required paperwork and pay a fee ($15 for Western Union), the service will trace the money order for you. For some tracing requests, this may take up to 8 weeks. [6] X Research source
Western Union has a variety of applications for compensation available to customers, and you must select the appropriate form depending on which materials you have (serial number and receipt, for example). [7] X Research source If the money order has not been cashed, Western Union will either refund your money or replace the money order. For MoneyGram money orders, expect that, if the money order has not been cashed, the full amount will be refunded to you within 30 to 65 days of filing the correct paperwork. If the money order has been cashed, though, you will only receive a photocopy of the cashed money order. [8] X Research source If you purchased the money order from the USPS, and your money order is found to be lost or stolen, you will be allowed to receive compensation or replacement no sooner than 60 days after you first filed the 6401 form claim mentioned above. [9] X Research source USPS will require a processing fee of $6. 10. [10] X Research source
Date and time of purchase Your contact information Where you bought it The amount of the money order Any information about other money orders you purchased on that day, if applicable.
For a bank-issued money order, your bank will likely keep a copy of the receipt, as they are the issuing institution. It is also likely that they will be able to identify your money order from your account history and trace it this way. However, none of this is guaranteed and will vary between banks. Contact yours for more information. For tracing orders through a non-bank issuer (such as MoneyGram or Western Union) without a receipt, this will have to be done either in person at the store or with the agent that you purchased the money order from or through the mail. Both options will require you to fill out a form that requires some or all of the information listed above, pay a fee, and either turn it in at the store or mail it in. [13] X Research source For Western Union “Research Requests,” as these requests are called, a fee of $30 must be paid at the store or included with the mailed-in form. [14] X Research source
If the money order is located and has not been cashed, Western Union will either refund your money or replace the money order. For MoneyGram money orders, expect that, if the money order has not been cashed, the full amount will be refunded to you within 30 to 65 days of filing the correct paperwork. If the money order has been cashed, though, you will only receive a photocopy of the cashed money order. [15] X Research source
